The ifates.net Warranty Policy

Welcome to ifates.net. We deeply appreciate the trust you place in us when choosing our services and products. This Warranty Policy outlines our commitment to the quality, accuracy, and performance of the offerings available through our website, https://ifates.net (the “Website”). Our goal is to ensure that your experience with ifates.net is positive, enriching, and meets the expectations set forth in our service descriptions.

This Warranty Policy should be read in conjunction with our Terms of Use and our Refund and Returns Policy. While a traditional “warranty” often applies to physical goods, for ifates.net’s digital products and personalized services (collectively, the “Services”), this policy describes our assurances regarding the standard of service, the functionality of our digital offerings, and the diligence with which our information is prepared and delivered. Our primary contact for all warranty-related inquiries is contact.ifates@gmail.com. All purchases, and consequently any remedies under this policy or our refund policy, are processed exclusively via PayPal to contact.ifates@gmail.com.

We stand by the quality of Eleanor “Ellie” Vance’s expertise and the methodologies she employs, as described on our Website. This policy aims to provide you with a clear understanding of what you can expect from our Services and the steps to take if you believe there has been a deviation from our stated commitments.

Understanding “Warranty” in the Context of ifates.net Services:

For our digital products (such as guides, e-books, or downloadable content) and personalized services (such as naming consultations or analyses), our warranty commitment primarily encompasses:

• Conformance to Description: Ensuring that our Services are delivered substantially as described on our Website at the time of your purchase.
• Functional Integrity (for Digital Products): Ensuring that any digital products you purchase are accessible and function as intended, free from significant technical defects originating from our end that prevent their core use.
• Professional Diligence (for Services): Ensuring that personalized services are provided with professional care and diligence, based on the principles and expertise outlined by ifates.net.
• Support for Valid Issues: Providing reasonable support to address issues that fall within the scope of this Warranty Policy.

Our 30-day satisfaction guarantee, as detailed in our Refund and Returns Policy, is a key component of our commitment. If you are not satisfied with a Service because it does not meet the standards outlined herein, you may be eligible for a full refund via PayPal within 30 days of purchase.

Scope and Applicability of Our Warranty Commitments

This Warranty Policy applies to all digital products and personalized services purchased directly from ifates.net and paid for via our designated PayPal account (contact.ifates@gmail.com). It is designed to give you assurance about specific aspects of our offerings.

Services and Products Covered:

1. Digital Products: This includes, but is not limited to, e-books, downloadable guides, informational content, templates, or any other digital materials offered for sale on ifates.net.
   • Warranty Focus: Accessibility of the file(s), completeness of the content as described, readability, and freedom from critical technical errors (originating from our files) that prevent you from using the product as intended. For example, a PDF guide should be openable with standard PDF readers and contain the sections outlined in its product description.
2. Personalized Services: This includes, but is not limited to, naming consultations, numerology analyses, Five Elements balancing guidance, Yin and Yang principle application, or any other service provided by Eleanor “Ellie” Vance as described on ifates.net.
   • Warranty Focus: Delivery of the service in accordance with the description provided at the time of purchase, application of the methodologies as stated by Ellie Vance (e.g., American naming approaches, Numerology, Asian Five Elements, Yin/Yang principles), professional conduct during any direct interaction, and provision of information compiled with reasonable diligence based on her stated expertise and experience.

General Commitments Applicable to All Covered Services:

• Conformance to Published Descriptions: We warrant that the Services will materially conform to the descriptions, features, and functionalities advertised on the ifates.net website at the time of your purchase. We strive for accuracy in all our service descriptions.
• Information Quality (within scope): For informational products and services, while we cannot guarantee specific life outcomes or universal agreement with interpretations (especially in subjective fields like naming aesthetics or numerology), we warrant that the information provided is based on Eleanor Vance’s documented years of research, experience, and the specific systems of wisdom she references (e.g., American naming trends, traditional Numerology, Wu Xing, Yin-Yang). We commit to presenting this information with diligence and good faith.
• Support for Access and Use: We will provide reasonable technical support if you encounter difficulties accessing or using a purchased digital product due to issues originating from our end.

Duration of Warranty Coverage:

Our primary assurance of quality and satisfaction is linked to our 30-day satisfaction guarantee as detailed in our Refund and Returns Policy. If, within 30 days of purchase, you find that a Service does not meet the commitments outlined in this Warranty Policy (e.g., a digital file is corrupted and unusable, a service was not delivered as described), this may form the basis for a refund request under that policy.

For digital products, this “warranty” ensures the product is fit for its described purpose upon delivery and for a reasonable period to allow for download and initial use (covered by the 30-day window). Access to a purchased digital file (e.g., a downloadable PDF) is generally intended to be ongoing for your personal use, but the warranty against initial defects or non-conformance is primarily assessed within this 30-day period. For personalized services, the warranty applies to the service as delivered and for a reasonable period immediately following delivery (again, covered by the 30-day window) to address any immediate concerns regarding its conformance to the agreed-upon scope.

Our Specific Commitments Under This Warranty

This section details the specific assurances we provide for the Services offered by ifates.net. These commitments form the core of our Warranty Policy and are intended to provide you with confidence in your purchase.

1. For Digital Products (e.g., E-books, Guides, Downloadable Content):

• Accessibility and Integrity: We warrant that the digital files you purchase will be delivered in a common, accessible format (e.g., PDF for documents) and will be free from viruses, malware, or other harmful code to the best of our knowledge and through reasonable security measures on our end. We warrant that the files will not be fundamentally corrupted in a way that prevents their intended use with standard compatible software.
• Completeness and Accuracy of Description: We warrant that the content of the digital product will substantially match the description provided on the product page on ifates.net at the time of purchase, including the topics covered and the general nature of the information.
• Functionality: If a digital product is described as having specific interactive features (e.g., fillable forms in a PDF, if offered), we warrant that these features will function as described, assuming you are using compatible software as might be reasonably expected or specified.

2. For Personalized Services (e.g., Consultations, Analyses):

• Service Delivery as Described: We warrant that the personalized service you purchase will be delivered in accordance with the scope, duration (if applicable), and methodology outlined in the service description on ifates.net. For example, if a consultation is described as covering Numerology and Five Elements, these aspects will be addressed.
• Application of Stated Expertise: We warrant that Eleanor “Ellie” Vance will apply her stated expertise, experience, and the principles (e.g., American naming conventions, Numerology, Wu Xing, Yin-Yang) she espouses on the Website with professional diligence and care in the preparation and delivery of your personalized service.
• Professional Conduct: In any direct interactions (e.g., email consultations, video calls if offered), we warrant that communication will be conducted professionally, respectfully, and with a focus on addressing your specific queries within the agreed scope of the service.
• Confidentiality: We commit to maintaining the confidentiality of personal information shared by you for the purpose of a personalized service, as detailed further in our Privacy Policy.

3. General Commitments for All Services:

• Information Based on Stated Methodologies: We warrant that the insights and guidance provided are derived from the systems of wisdom (e.g., Numerology, Five Elements, cultural naming trends) and the years of research and experience explicitly mentioned by Eleanor Vance on ifates.net. We commit to applying these methodologies in good faith.
• Effort to Provide Clarity: While the interpretation of names and energetic principles can be nuanced, we commit to making a reasonable effort to present information and guidance in a clear and understandable manner.

It is important to understand that while we warrant the diligence in preparation and the application of stated methodologies, the inherently subjective and personal nature of choosing a name means that this warranty does not extend to guaranteeing specific emotional responses, universal approval of a chosen name, or specific life outcomes for a child. Our warranty focuses on the quality and integrity of the service and information provided by ifates.net.

Important Exclusions and Limitations to Our Warranty

While we stand firmly behind the quality and integrity of our Services, it’s important to understand the limitations of this Warranty Policy. The following are explicitly excluded from our warranty coverage:

• Subjective Satisfaction and Personal Preferences: The choice of a name is deeply personal and subjective. This warranty does not cover dissatisfaction based purely on personal aesthetic preferences, emotional responses, or opinions that differ from the guidance provided, as long as the service was delivered in conformance with its description and stated methodologies. Our 30-day Refund and Returns Policy addresses general satisfaction.
• Guaranteed Outcomes or Future Events: We do not warrant or guarantee any specific life outcomes, personality traits, future successes, health, or happiness for a child based on a name chosen with our assistance or information. Naming is one of many influences in life. Our services are tools for guidance and exploration, not predictors of the future.
• Universal Acceptance or Approval: We do not warrant that any name suggested or analyzed will be universally liked, accepted, or free from potential teasing or mispronunciation by all individuals or in all cultural contexts.
• User-Side Technical Issues: Problems arising from your own computer hardware, software (unless specific compatibility was guaranteed by us and not met), internet connection, email client issues, lack of compatible software to open standard file formats (e.g., PDF readers), or user error in operating their technology.
• Third-Party Services or Platforms: Issues, delays, or failures caused by third-party services, including but not limited to PayPal’s payment processing, your email provider’s delivery issues (e.g., our emails going to spam if not whitelisted by you), or problems with internet service providers.
• Misuse or Misapplication of Information: Any negative consequences arising from your use of our information or services in a manner contrary to any advice or guidelines provided, or for purposes outside the intended scope (e.g., using numerological advice for financial speculation if not intended for such).
• Information Changing Over Time: Naming trends, cultural significances, and even interpretations within systems like numerology can evolve. This warranty applies to the accuracy and diligence of information and service delivery as it was understood and provided by ifates.net at the time of your purchase. We are not liable for changes in external factors after service delivery.
• Services Not Purchased Directly from ifates.net: This warranty only applies to Services purchased directly through the ifates.net website and processed via our official PayPal account (contact.ifates@gmail.com).
• Normal Operation of Digital Products: Minor cosmetic imperfections in digital layouts that do not affect core readability or functionality are not considered defects under this warranty.
• Content Beyond Ellie Vance’s Stated Expertise: While Ellie Vance draws on various systems, her expertise is as described on the website. This warranty does not cover interpretations or applications outside these described areas or a demand for methodologies not offered.
• Failure to Cooperate: If you do not provide necessary information requested by us to deliver a personalized service, or if you refuse reasonable attempts by us to troubleshoot or remedy an issue covered by this warranty.
• Alterations to Digital Products by User: If you modify a digital product provided by us, any resulting issues are not covered.

This Warranty Policy provides specific assurances related to the quality and delivery of our Services. For broader dissatisfaction, please refer to our Refund and Returns Policy, which offers a 30-day satisfaction guarantee.

Duration of Our Warranty Commitments

The assurances provided under this Warranty Policy are primarily aligned with the period during which you can evaluate our Services and ascertain their conformance to our stated commitments. This is closely linked to our 30-day satisfaction guarantee.

Primary Warranty Evaluation Period: 30 Days from Purchase

For all Services purchased from ifates.net, the primary period during which you can claim under this Warranty Policy (e.g., for non-conformance to description, critical defects in digital products, or failure to deliver a service as promised) is thirty (30) calendar days from the date of your confirmed purchase via PayPal to contact.ifates@gmail.com.

• Digital Products: This 30-day period allows you sufficient time to download, access, and review the digital product to ensure it meets the commitments outlined in Section 3 (“What Our Warranty Specifically Covers”). Issues such as corrupted files, inability to open standard files, or significant discrepancies from the product description should be reported within this timeframe.
• Personalized Services: For services like consultations or analyses, this 30-day period begins from the date of purchase. If the service delivery is staggered or occurs after the purchase date (e.g., a scheduled consultation), the 30-day window to assess the quality and conformance of the *delivered* service may be considered from the date of actual service completion, provided the service is completed within a reasonable timeframe from purchase. Any concerns about the service not being delivered as described or not meeting the professional diligence standards should be raised within this period.

If, within these 30 days, you believe a Service fails to meet the standards warranted herein, your primary recourse is to contact us to discuss the issue, which may lead to a remedy under this policy or an invocation of our Refund and Returns Policy.

Post 30-Day Period Considerations:

• Access to Digital Products: For purchased downloadable digital products, your license to access and use the files for personal, non-commercial use is generally ongoing, subject to our Terms of Use. However, the warranty against initial defects or non-conformance is primarily for the initial 30-day period. We are not obligated to provide replacements or support for issues arising significantly after this period, especially if caused by changes in your technology or other external factors not present at the time of purchase.
• Archival of Service Records: For personalized services, we may retain records of the service provided for a certain period as per our data retention policies (see Privacy Policy). However, claims related to the quality or delivery of the service itself are expected to be made within the 30-day window.

The intent of this warranty period is to ensure you receive a product or service that is fit for its described purpose and of the quality promised at the point of sale. It is not an indefinite guarantee against all possible future issues, especially those unrelated to the original state of the Service provided by ifates.net.

Process for Making a Warranty Claim

If you believe that a Service you purchased from ifates.net does not meet the commitments outlined in this Warranty Policy and you are within the 30-day warranty period from the date of purchase, please follow these steps to make a claim:

Step 1: Gather Necessary Information

Before contacting us, please have the following information ready:

• Your Full Name and Email Address: The name and email address used for the purchase.
• Proof of Purchase: Your PayPal transaction ID for the purchase made to contact.ifates@gmail.com. This is essential for us to verify your purchase.
• Date of Purchase.
• Name of the Product or Service in question.
• A Detailed Description of the Issue: Clearly explain how the product or service has failed to meet the specific commitments outlined in this Warranty Policy. Be as specific as possible. For example:
  • If it’s a digital product: Describe the exact problem (e.g., “the PDF file is corrupted and will not open,” “Chapter 3 described in the product listing is missing”).
  • If it’s a personalized service: Describe how the service deviated from its description or the warranted standards (e.g., “the consultation was described as 60 minutes but lasted only 30 minutes without mutual agreement,” “the analysis did not address the Five Elements aspect as promised in the service description”).
• Screenshots or Supporting Evidence (if applicable): For visual issues or error messages with digital products, screenshots can be very helpful.

Step 2: Contact Us Promptly

Send an email to our dedicated support address: contact.ifates@gmail.com.

• Subject Line: Please use a clear subject line, for example: “Warranty Claim – [Your Name] – Order [Your PayPal Transaction ID]”
• Body of the Email: Include all the information gathered in Step 1.

Step 3: Cooperate with Our Review Process

Once we receive your claim, we will acknowledge it (typically within 1-3 business days) and begin our review. During this process, we may:

• Ask for further clarification or information regarding the issue.
• Request that you try reasonable troubleshooting steps (especially for technical issues with digital products).

Your timely and good-faith cooperation is essential for us to assess your claim effectively. We aim to review and respond to warranty claims within 5-7 business days of receiving all necessary information.

Important Considerations:

• Timeliness: Warranty claims must be submitted within the 30-day warranty period from the date of purchase.
• Honesty and Accuracy: Please provide truthful and accurate information in your claim.

Our goal is to address valid warranty claims fairly and efficiently, ensuring your experience with ifates.net aligns with our commitment to quality.

Our Actions in Response to a Valid Warranty Claim

Upon receiving and verifying a valid warranty claim that falls within the scope and period of this Warranty Policy, ifates.net will, at its discretion and depending on the nature of the issue, take one or more of the following actions as a remedy:

1. For Digital Products:

• Correction or Replacement: If a digital product is found to have a critical defect (e.g., corrupted file, missing content that was described, non-functioning critical feature originating from our end), we will make reasonable efforts to provide you with a corrected or replacement version of the digital product at no additional charge. This may involve providing a new download link or an updated file.
• Alternative Access: If providing a direct correction is not immediately feasible, we may offer an alternative method to access the warranted content or functionality.
• Guidance and Support: For minor technical issues related to accessing or using the product as intended, we may provide guidance or support to help you resolve the problem (e.g., suggesting compatible software, troubleshooting steps).

2. For Personalized Services:

• Rectification or Re-performance: If a personalized service was not delivered in material conformance with its description on ifates.net (e.g., a key component was missed, the duration was significantly less than promised without mutual consent), we may offer to rectify the shortcoming. This could involve providing the missing component of the service, re-performing a part of the service, or offering a supplementary session/information, as appropriate to the situation.
• Clarification or Additional Information: If the issue stems from a misunderstanding or a need for further clarification of the information provided within the service, we may offer to provide such clarification.

3. Refund as a Remedy (In Conjunction with Refund and Returns Policy):

If, in our assessment, a valid warranty issue cannot be reasonably remedied through correction, replacement, re-performance, or if the deviation from our warranted commitment is significant, your remedy may be a full refund of the purchase price paid for the specific Service in question. This will be processed in accordance with our Refund and Returns Policy, which provides for a full refund via PayPal to contact.ifates@gmail.com (your original payment source) if you are not satisfied within 30 days of purchase. A breach of our warranty commitments would constitute a valid reason for dissatisfaction under that policy.

Our sole and maximum liability, and your sole and exclusive remedy, for any breach of this Warranty Policy shall be, at our option, one of the remedies listed above.

Notification of Resolution:

We will notify you via email of the outcome of our review of your warranty claim and the specific remedy, if any, that will be provided. We aim to resolve valid claims in a timely and fair manner.

Disclaimer of Other Warranties Beyond This Policy

THIS WARRANTY POLICY SETS FORTH THE ENTIRE AND EXCLUSIVE WARRANTY PROVIDED BY IFATES.NET WITH RESPECT TO THE SERVICES OFFERED ON THE WEBSITE. EXCEPT FOR THE EXPRESS WARRANTIES STATED IN THIS WARRANTY POLICY, IFATES.NET PROVIDES ITS WEBSITE AND SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IFATES.NET EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE.

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, IFATES.NET MAKES NO WARRANTY THAT:

• THE SERVICES WILL MEET ALL OF YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS BEYOND WHAT IS EXPRESSLY WARRANTED HEREIN.
• THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, COMPLETELY SECURE, ERROR-FREE AT ALL TIMES, OR THAT DEFECTS (OUTSIDE THE SCOPE OF THIS WARRANTY) WILL ALWAYS BE CORRECTED.
• THE INFORMATION OBTAINED THROUGH THE SERVICES (OUTSIDE OF THE SPECIFIC COMMITMENTS TO DILIGENCE AND CONFORMANCE TO DESCRIPTION STATED HEREIN) WILL BE ACCURATE OR RELIABLE FOR ALL PURPOSES.
• THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE WEBSITE WILL MEET ALL OF YOUR SUBJECTIVE EXPECTATIONS, BEYOND CONFORMANCE TO THEIR DESCRIPTIONS AND THE STANDARDS OUTLINED IN THIS POLICY.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM IFATES.NET OR THROUGH THE WEBSITE OR SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS WARRANTY POLICY. ANY RELIANCE ON INFORMATION OR GUIDANCE THAT EXTENDS BEYOND THE SCOPE OF OUR EXPLICIT WARRANTY COMMITMENTS IS AT YOUR OWN RISK.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU WHERE PROHIBITED BY LAW. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

Limitation of Liability in Relation to This Warranty

Our liability in connection with any claim arising out of or relating to this Warranty Policy, or any breach thereof, is subject to the limitations set forth in this section and, more broadly, in the “Limitation of Liability” section of our Terms of Use, which is incorporated herein by reference.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IFATES.NET, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SERVICES, ANY BREACH OF THIS WARRANTY, OR ANY INTERACTIONS WITH IFATES.NET, EVEN IF IFATES.NET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE TOTAL AGGREGATE LIABILITY OF IFATES.NET FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS WARRANTY POLICY OR THE SERVICES COVERED HEREIN, REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), WARRANTY, OR OTHERWISE), SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO IFATES.NET FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM AND COVERED BY THIS WARRANTY.

THE FOREGOING LIMITATIONS APPLY EVEN IF THE REMEDIES DESCRIBED IN THIS WARRANTY POLICY FAIL OF THEIR ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.

This Warranty Policy provides specific remedies for specific issues related to the quality and conformance of our Services. It does not alter the fundamental disclaimers and limitations of liability established in our overall Terms of Use that govern your relationship with ifates.net.

Modifications to This Warranty Policy

ifates.net reserves the right to review, update, modify, or amend this Warranty Policy at its sole discretion and at any time. Any changes to this policy will be effective immediately upon posting the revised version on the ifates.net Website.

We will indicate the date of the last update at the bottom of this Warranty Policy. It is your responsibility to review this policy periodically to stay informed of any changes. Your continued use of our Services after any modifications to this policy are posted will constitute your acknowledgment and acceptance of the revised terms.

If we make changes that we deem material to this Warranty Policy, we will endeavor to provide notice on our Website or through other appropriate communication channels before the changes take effect. What constitutes a “material change” will be determined at our sole discretion.

Any purchase of Services will be subject to the version of the Warranty Policy in effect at the time of such purchase. If you have any questions about this Warranty Policy or any updates, please contact us at contact.ifates@gmail.com.